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Please select RMA type : Repair Return Request Credit Return Request
Repair Return Request Form
  • An RMA Number must be obtained from our staff prior to returning any products. Any RMA returned without an RMA number will be rejected by our Shipping Department. All RMA numbers are valid for 60 days from the date of issuance.
  • Fields marked with an asterisk (*) are required. Serial numbers must be given before a Repair RMA number can be issued.

Basic Information

Billing Address (If Out-Of-Warranty)

Shipping Address

Repair Items

Part # * Serial # (See Note above) * Invoice # * Problem Description *
New Item
1: Please provide BTOS serial number if entire system is being returned.
  • 1. Did the product work properly when you received it? * Yes No
  • 2. Please indicate the Operating System: *
  • Windows XP Windows 7 Windows 8 Windows 10 Windows 2003 Windows 2008 Windows 2012 Windows 2016 Unix Linux
  • Other
  • 3. Have any changes been made to the product, application, or operating system since it was last working? *
  • Yes No
  • If yes, please specify:
  • 4. Is any third party hardware and/or software being utilized? *
  • Yes No
  • If yes, please specify:
  • 5. Are any accessories included (SD card, SIM card, etc …)? *
  • Yes No
  • If yes, please specify:
  • Quotation before repair
  • Quotation before repair Warranty Repair Non-Warranty Repair
  • Cross Shipment Request ( Valid only within 60 days of original shipment and requires Advantech Czech Management Approval )

Our contact details: Tel: +420 464 647 209; Email: repairs@advantech.cz

  • I have read and understand the policy for the product I am returning.