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Please select RMA type :
Repair Return Request
Credit Return Request
Credit Return Request Form
Note: This Credit Return Request Form applies to Advantech General Purchase customers. If you have a question about the Return Policy that applies to you, please contact your Advantech Sales Representative. Fields marked with an asterisk (
) below are required.
Purchase Order # and Date
Advantech Invoice #
Customer ID #
Note: “Purchase Order # and Date” and “Advantech Invoice #” above must be provided in order to process your Credit Request.
An RMA Number must be obtained from our staff prior to returning any products. Any RMA Returned Without An RMA Number Will Be Rejected By Our Shipping Department. All RMA numbers are valid for 30 days from the date of issuance.
Returns are only acceptable in NEW condition. The products must be in their original packaging, including anti-static bags, etc. All software items may only be returned if the license agreement seal has not been broken. Advantech reserves the right to assess additional restocking fees to cover damages or missing items discovered upon return and inspection by the Advantech RMA Dept.
Freight charges will not be credited for material returned and return freight to ship material back to Advantech is the responsibility of the customer. Assembly, test and burn-in, and other service charges are NOT refundable. All special order items labeled as X and Y part numbers are non returnable.
Reason For Return
** Written details MUST be provided above in order to process your Credit Request.
To Be Completed By Advantech
Credit Return Restocking Fees:
Within 15 days from the invoice date
• No restocking fee for standard products
• 20% minimum restocking fee for Build-to-Order Systems &
Boards with SW pre-loaded
16 to 30 days from the invoice date
• 10% restocking fee for standard products
• 20% minimum restocking fee for Build-to-Order Systems
& Boards with SW pre-loaded
Credit RMA Department: Tel: 1-888-576-9668 Fax: 408-519-3899
For full details of the Advantech Return Policy, go to:
I have read and understand the policy for the product I am returning.