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Global Service Policy
  PURPOSE
ADVANTECH has established the following guidelines to provide customers the best support and shortest turn-around time possible.
Warranty
Repair Process
Service Center
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Warranty Period
  Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to assemble Advantech Configure to Order products are entitled to a 2 years complete and prompt global warranty service. Product defect in design, materials, and workmanship, are covered from the date of shipment.

All customized products will by default carry a 15 months regional warranty service. The actual product warranty terms and conditions may vary based on sales contract.

All 3rd party products purchased separately will be covered by the original manufacturer's warranty and time period, and shall not exceed one year of coverage through Advantech.
   
Repairs under Warranty
  It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the purchase, thru your original ADVANTECH supplier to arrange DOA replacement if the products were purchased directly from ADVANTECH and the product is DOA (Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, customized and/or build-to-order products.

For those products which are not DOA, the return fee to an authorized ADVANTECH repair facility will be at the customers' expense. The shipping fee for reconstructive products from ADVANTECH back to customers' sites will be at ADVANTECH's expense.
   
Exclusions from Warranty
  The product is excluded from warranty if
 - The product has been found to be defective after expiry of the warranty period.
 - Warranty has been voided by removal or alternation of product or part identification labels.
 - The product has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause. Such conditions will be determined by ADVANTECH at its sole unfettered discretion.
 - The product is damaged beyond repair due to a natural disaster such as a lighting strike, flood, earthquake, etc.
 - Product updates/upgrades and tests upon the request of customers who are without warranty.
   
 

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