Advantech Czech s.r.o. warrants that each product shall be free from defects in material and workmanship. Warranty is applicable solely to the original user and is not transferable. Warranty period for each product is mentioned in the table below.
*Please contact our service department on email@example.com in case that your device is not mentioned in tables.
Please see rules for returning V2 routers for repair. Order code starts with BB-ER2xxx; BB-CR2xxx; BB-UR2xxx; BB-LR2xxx; BB-XR2xxx; BB-RR2xxx; BB-LL2xxx; BB-LH2xxx
If routers were produced with Expansion card
- Warranty is valid for whole setup.
For issue RMA is neccessary send whole setup (the same as it was produced) back to us.
- In case that we will receive this kind of router without expansion ports we may refuse the repair or it will be concern as non warranty repair – all costs will be charge to the customer.
If routers were produced without Expansion card
Because distributors are alowed to order and install expansions card, two scenario may happen:
1st scenario:Device was produced without expansion card but was operated with additionaly instaled Expansion card.
•For issuing RMA is neccessary send whole setup (device including expansion card which was instaled when the device stopped working).
2nd scenario:Device was produced and operated without expansion card.
- •For issuing RMA send device back.
If expansion card stop working after it was instaled in device It is neccessary send back to us whole setup (router with additionaly instaled expansion card).
- If the customer finds out that the card is not working during the installation, customer can send only the expansion card back to us. We will provide replacement.
Pursuant to the warranty, within the warranty period, Advantech Czech s.r.o., at its option will:
1. Repair the product;
2. Replace the product with a functional equivalent;
These warranties are expressly conditioned upon proper storage, installation, connection, operation and maintenance of products in accordance with their written specifications.
Notwithstanding the foregoing, under no circumstances shall Advantech Czech s.r.o. have any warranty obligations or any other liability for: (i) any defects resulting from wear and tear, accident, improper use by the buyer or use by any third party except in accordance with the written instructions or advice of the Advantech Czech s.r.o. as the manufacturer of the products, including without limitation surge and overvoltage conditions that exceed specified ratings, (ii) any products which have been adjusted, modified or repaired by any party other than Advantech Czech s.r.o. or (iii) any descriptions, illustrations, figures as to performance, drawings and particulars of weights and dimensions contained in the Advantech´s catalogs, price lists, marketing materials or elsewhere since they are merely intended to represent a general idea of the products and do not form part of this price quote and do not constitute a warranty of any kind, whether express or implied, as to any of the Advantech Czech s.r.o. products.
THE REPAIR OR REPLACEMENT OF THE DEFECTIVE ITEMS IN ACCORDANCE WITH THE EXPRESS WARRANTY SET FORTH ABOVE IS ADVANTECH CZECH s.r.o. SOLE OBLIGATION UNDER THIS WARRANTY. THE WARRANTY CONTAINED IN THIS SECTION SHALL EXTEND TO THE ORIGINAL USER ONLY, IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL SUCH WARRANTIES AND INDEMNITIES ARE EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION (I) THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY AND (II) ANY WARRANTY THAT THE PRODUCTS ARE DO NOT INFRINGE OR VIOLATE THE INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. IN NO EVENT SHALL ADVANTECH CZECH s.r.o. BE LIABLE FOR LOSS OF BUSINESS, LOSS OF USE OR OF DATA INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES. ADVANTECH CZECH s.r.o. SHALL DISREGARD AND NOT BE BOUND BY ANY REPRESENTATIONS, WARRANTIES OR INDEMNITIES MADE BY ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION EMPLOYEES, DISTRIBUTORS, RESELLERS OR DEALERS OF ADVANTECH CZECH s.r.o. WHICH ARE INCONSISTENT WITH THE WARRANTY, SET FORTH ABOVE.
All returns from customers must be authorized with Advantech Czech s.r.o. RMA (Return Merchandise Authorization) number. Any returns of defective units or parts without a valid RMA numbers will not be accepted; they will be returned to the customer at the customer's cost without prior notice.
An RMA number is only an authorization for returning a product; it is not an approval for repair or replacement. When requesting an RMA number, please access:https://erma.advantech.com.tw/pro/CustomerForm/requestform/repair_aonline/abb_usti#1.
You must fill out basic product and customer information and describe the problems encountered in detail in "Problem Description". Vague entries such as "does not work" and "failure" or “fatal error” are not acceptable.
If you are uncertain about the cause of the problem, please contact Advantech Czech s.r.o. Tech Support. They may be able to find a solution that does not require sending the product for repair.
The serial number of the complete product is required if only a defective part is returned for repair. Otherwise, the case will be regarded as out-of-warranty.
Returning the Product for Repair
If you send accessories or additional parts back (because you believe they may be part of the problem), please note clearly that they are included. Advantech Czech s.r.o. is not responsible for any items not listed. Ensure the "Problem Description" is enclosed.
For cases involving international shipments, Advantech Czech s.r.o. strongly recommends adding a packing list to all shipments. Please prepare a shipment invoice according to the following guidelines to decrease goods clearance time:
- Avoid excessive values for the product on the invoice, or additional charges may be levied by customs that will be borne by the sender.
- Add information "Invoice for customs purposes only" on the shipment invoice.
- Show RMA number/s, product number/s
In addition, please attach an invoice with RMA number to the carton, then write the RMA number on the outside of the carton and attach the packing slip to save handling time. Please also address the parts directly to the RMA Service Department.
All products must be returned properly packaged:
- Durable package;
- Prevent the product from moving inside the package;
- If multiple units are shipped in one shipping box, ensure that each product has its own packaging or sufficient protective layer.
Advantech Czech s.r.o. reserves the right to return unrepaired items at the customer's cost if inappropriately packed.
For DOA cases, Advantech Czech s.r.o. will take full responsibility for the product and transportation charges. If the items are not truly DOA, but fail within warranty, the sender will bear the freight charges. The sender will bear freight charges for DOA cases that are later determined to be No Problem Found (NPF). Therefore, customers are strongly advised to contact Advantech Czech s.r.o. Tech Support before returning DOA units. For out-of-warranty cases, customers must cover the cost and take care of both outward and inward transportation.
The product is excluded from warranty if:
- The product is repaired after expiry of the warranty period.
- The product is tested or calibrated after expiry of the warranty period.
- No Problem Found (NPF) result is obtained in warranty device. Customers are strongly advised to contact Advantech Czech s.r.o. Tech Support in case that they are not sure about failure which caused malfunction of the device. If the customer proves communication with Advantech Czech s.r.o. Tech Support and still the NPF result of repair is obtained no fee will be charged.
- The charge for NPF case is 21EUR
- The product, though repaired within the warranty period, has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which Advantech Czech s.r.o. is not responsible whether by accident or other cause. Such conditions will be determined by Advantech Czech s.r.o. at its sole unfettered discretion.
- The product is damaged due to a natural disaster such as a lighting strike, flood, earthquake, etc.
If a product has been repaired by Advantech Czech s.r.o., and within six months after such a repair the product requires another repair for the same problem, Advantech Czech s.r.o. will do this repair free of charge. However, such free repairs do not apply to products which have been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which Advantech Czech s.r.o. is not responsible whether by accident or other cause.
Before starting out-of-warranty repairs, Advantech Czech s.r.o. will send a Quotation with the repair charges. When you remit the funds, please reference the invoice number from Customer invoice. Advantech Czech s.r.o. reserves the right to deny repair services to customers that do not return or sign the Quotation.
In case that device is out of warranty and customer does not agree with quotation we will charge 21EUR for diagnostic. Customer can choose between returning the unrepaired device at its expense or scraping the unit.
Advantech Czech s.r.o. returns each product with a "Repair Report" which shows the result of the repair.
A more detailed "Repair Analysis Report" may be available to customers upon request if the defect is caused by Advantech Czech s.r.o. design or manufacturing.
Custody of Products Submitted for Repair
Advantech Czech s.r.o. will retain custody of a product submitted for repair for three months while it is waiting for return of a signed quotation. If the customer fails to respond within such period, Advantech Czech s.r.o. will close the RMA and return the product at the customer’s expense. Advantech Czech s.r.o. will take reasonable measures to stay in proper contact with the customer during this three month period.
Shipping Back to Customer
The forwarding company for RMA returns from Advantech Czech s.r.o. to customers is selected by Advantech Czech s.r.o..
The following Return Policy below applies to from Advantech Czech s.r.o. general purchase customers. If you have a question about the Return Policy that applies to you, please contact your Sales Representative.
In all cases an RMA number must be obtained from our staff prior to returning any products. Any RMA Returned without an RMA number will be rejected by our receiving department. All RMA numbers are valid for 60-days from the date of issuance.
1. All returns to Advantech Czech s.r.o. for credit must be authorized in advance with Advantech Czech s.r.o. return material authorization (RMA) number. To receive an RMA number, the customer should complete and submit the Credit RMA form from the Advantech Czech s.r.o. website:https://erma.advantech.com.tw/Pro/CustomerForm/creditform/Index/abb_usti
2. Material returned to Advantech Czech s.r.o. for credit shall be subject to a restocking fee based on the following schedule:
- Within 30 days from the invoice date:
- •0% for standard products, when the 3rd point is met.
- More than 30 days from the invoice date:
- •Allowed only with special approval from Advantech Czech s.r.o.
- •Under 1 year – 10%
- •Over 1 year – 15%
3. Returns are only acceptable in NEW condition.Advantech Czech s.r.o. will not accept returns of products that were modified by a customer. The products must be in their original packaging, including anti-static bags, etc. Advantech Czech s.r.o. reserves the right to assess additional restocking fees to cover damages or missing items discovered upon return and inspection by the Advantech Czech s.r.o. RMA Dept.
4. Customers are responsible for all freight charges to return material to Advantech Czech s.r.o..
5. In no case will outbound freight charges billed on the original invoice be credited to the customer when material is returned.
6. All custom orders are non-returnable and non-cancelable.
7. Once an RMA is issued for return of material, it is valid for 60 days. It is the responsibility of the customer to ensure the material is returned within this time frame.
8. Material returned to Advantech Czech s.r.o. that is not shown on the initial Credit RMA request will be returned to the customer at their expense. Any RMA returned without an RMA number will be rejected by our receiving department.
9. All software items may only be returned if unopened.
10. Assembly, test and burn-in, freight and other service charges are NOT refundable.
11. Advantech Czech s.r.o. reserves the right to revise any part of the above without notice.